## What Is Digital Accessibility? Digital accessibility refers to a set of best practices—functional, visual, technical, and editorial—that ensure digital content (websites, mobile applications, PDFs, etc.) is usable by all, including people with disabilities. - Customize the display (e.g., enlarge text, change fonts, adjust contrast, disable animations) - Navigate with assistive technologies (e.g., screen readers, braille displays) - Use the site without a mouse (via keyboard, switches, or touch screen) - Access video/audio content through captions or transcripts - And more ## Our Commitments Veolia is committed to making its digital services—websites (internet, intranet, extranet), mobile apps, software, and public-facing digital infrastructure—accessible to everyone, in compliance with the [EU Web Accessibility Directive](https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX:32016L2102) and [WCAG 2.1 AA standards](https://www.w3.org/TR/WCAG21/). ### **Action Plan** **1. Audit and Evaluation** - A preliminary (non-exhaustive) audit was conducted in February 2025 - Key accessibility gaps were identified and documented **2. Strategic Planning** - A multi-year accessibility plan will be published on this page - Objectives are defined on a short-, medium- and long-term basis **3. Training and Awareness** - An accessibility training session (led by Idéance) is planned for webmasters, content managers, and technical teams across Europe - An internal awareness campaign will be launched for all digital content creators **4. Progressive Compliance** - Corrections will be prioritized based on audit findings - A clear implementation schedule will be published **5. Ongoing Monitoring** - A regular monitoring process will be established - Periodic audits will track progress and detect new issues **6. Communication and Transparency** - This accessibility statement will be updated regularly - Users will be informed of progress and initiatives **7. Technology and Regulatory Watch** - Updates on accessibility standards and European regulations will be monitored - Our digital platforms will evolve to remain compliant with future EU accessibility requirements ## Compliance Status This temporary statement applies to the website [www.veolia.ro](https://www.veolia.ro). As of today, this website is **partially compliant** with **WCAG 2.1 AA** due to certain accessibility issues still under review and correction following the audit conducted in February 2025. Full compliance is a priority, and ongoing improvements are underway. ## Feedback and Contact If you experience any difficulty accessing content or services on this website, please contact us: Via our contact form: [Contact us](https://www.veolia.ro/en/contact-us) We aim to respond within 30 days. ## Legal Remedies If you are not satisfied with the response or the issue remains unresolved: **Contact the The Authority for the Digitalisation of Romania** Each EU Member State has designated an authority to monitor and enforce the Web Accessibility Directive. Find your national contact point: 👉